TERMS & CONDITIONS

QUICK VERSION

TERMS AND CONDITIONS FOR TOURS & PACKAGES

2Go Iceland Travel is operated by EVOLíf Ltd., a fully certified Travel Agency (ID-2017-028), authorized by the Icelandic Tourist Board with registration number 5506171370.

 

EVOLíf Ltd. uses the following pointing domains (2go.is, 2goiceland.is, 2goiceland.com, kuba.is, kubuferdir.is, kubuferdir.com, evolif.com, and evolif.is). Other domains parked under EVOLíf Ltd also apply the same policy.

 

The quick version of our terms and conditions are specifically applicable to our tours & packages and neglects the cancelation policy from our extended version until further notice.

Below are its terms and conditions as it applies to users who book or participate in a tour or any related services or products.

By booking through EVOLíf Ltd. (2Go Iceland Travel, Evolif, and Kubuferdir websites), you admit that you have read, comprehend, and consent to be bound by these terms. You must have the authority to accept these terms on behalf of other participants in your party if you make a booking on behalf of other participants.

1a. COVID-19 FLEXIBILITY POLICY (CFP)

  • During pandemic times, we are very flexible when you can't do the tour due to flight cancelations or delays, COVID-19 positive tests, or other exceptional circumstances. We will negotiate a flexible plan for travel packages with other agencies and reschedule the day tours you have booked with us. 

  • Refunds will be considered as well based on the type of cancelation. 

1b. PAYMENTS & PRICES

  • 1b.a. For all tours and activities: After confirmation and payable by card (Visa, MC, Amex, or bank wire for packages or multi-day tours), you will receive a secure payment link and pay the total amount for the tour, or the tour will be available to pay online.

 

  • 1b.b. For Multi-Days Package: Your travel agent will decide the amount to pay to secure the booking and the due date for the last payment.  A one-time fee will be added to the final payment agreement unless the due amount is paid by wire transfer. This can be from 3 to 3.9% based on the credit card to be used (AMEX, VISA, or MC). These fees can be included or not in the final payment. If the fees are not paid, we will offer an extra fee to settle the total price and due fees. Ref: 9.5.

  • 1b.c. For packages including overnight as part of the program, an extra fee will be calculated for the guide's accommodation with breakfast. This accommodation should comply with the current rules for the labor union in Iceland, provide a private bathroom and breakfast, and be within a radius no longer than 5 km away from the client's accommodation. The travel agent will notify in case of exceptions. 

 

1c. CANCELLATIONS - VOLCANO TOUR & NORTHERN LIGHTS TOUR

 

You can cancel up to 24 hours in advance of the experience for a full refund. The northern lights tours will be paid for on the day of the experience.

  • 1c.a. For a full refund, you must cancel at least 24 hours before the experience's start time.

  • 1c.b. If you cancel less than 24 hours before the experience's start time, the amount you paid will not be refunded. (CFP policy applies, ref.1a)*.

  • 1c.c. Any changes made less than 24 hours before the experience's start time will not be accepted. (CFP policy applies, ref.1a)*.

  • 1c.d. This experience required good weather. If it's canceled due to poor weather, you'll be offered a different date or a full refund. 

 

 

1d. CANCELLATIONS - FULL DAY TOURS WITH MORE THAN SIX HOURS AND SIGNATURE TOURS

If canceled by you before departure:

  • 1d.a. Cancelations made after booking confirmation and up to 8 days before the first tour, full refund minus transactional fees**.

  • 1d.b. Cancelations made 2 to 7 days before the first tour or service, a fee of 15% of the total paid.

  • 1d.c. If you cancel less than 48 hours before the experience's start time, the amount you paid will not be refunded. (CFP policy applies, ref.1a)*.

If canceled by us -after- the final payment due to unforeseen  circumstances (weather or unexpected events):

  • You receive a 100% refund of the total paid to us.

 

1e. CANCELLATIONS - MULTI-DAY PACKAGES NOT INCLUDING ACCOMMODATION

If canceled by you before departure without any reason to justify the cancelation: 

  • 1e.a. Cancelations made after booking confirmation and up to 8 days before the first tour, full refund minus transactional fees**.

  • 1e.b. Cancelations made 2 to 7 days before the first tour or service, a fee of 20% of the total paid.

  • 1e.c. Cancelations made less than 48 hours before the first tour or service, no refund is possible (CFP policy applies, ref.1a)*.

If canceled by us -after- the final payment due to unforeseen  circumstances (weather or unexpected events):

  • You receive a 100% refund of the total paid to us.

1f. SPECIAL CONDITIONS

  • 1f-a. We will always prioritize a reschedule when possible and review all the refunds in the case of "Force Majeure including COVID-19." For example, we may change dates or issue vouchers if the trip will be postponed due to unforeseen circumstances.

  • 1f-b. When Blue Lagoon is part of the day tour or package, no refund is possible if canceled within less than 72 hours before the booking time of this activity. We will mediate and check with the supplier to amend or change dates to avoid any loss.

  • 1f-c. For activities and Add-ons included on your booking and operated by a supplier, no refund if possible for cancelations within less than 48 hours. We will mediate and check with the supplier to amend or change dates to avoid any loss.

  • 1f-d. You will be informed about the TC that applies for accommodations included in your booking.

  • 1f-e. *Cancelations COVID-19 related will be considered for refunds, and proof can be required for a full refund, minus the transactional cost of up to 10%.

  • 1f-f. ** We may charge a minimum of 3% from our transactional and primary costs due to cancellation based on the type of booking.